Ome.ggSupport & FAQ
Quick answers to common questions. If you don't find what you need, the contact form below goes straight to our team — we usually reply within 24 hours.
Frequently asked
Is Ome.gg really free?+
Yes. Free random voice and text chat, no sign-up required, no ads in the chat surface. The core experience will always be free.
Do I need to create an account?+
No. The first time you start a chat you're given a random anonymous handle and avatar. You can optionally link an email later to keep your profile, friends list, and DMs across devices — but it's never required for random chatting.
How do you keep me safe?+
Every text message runs through a real-time moderator before it reaches the other person — explicit, harassing, or harmful content is blocked. You can report anyone in one tap, and three distinct reports in 24 hours automatically suspends the offender. See our Safety page for the full picture.
What's the minimum age?+
18+. We refuse minors and aggressively enforce the policy. Reporting someone you believe to be under 18 with reason "minor" auto-escalates to a permanent ban.
How does anonymity work?+
Your handle and avatar are randomly generated and not tied to your real identity. We don't store your raw IP address — only the /24 subnet, used for ban-evasion only, never sold or shared. See our Privacy Policy.
Can I link multiple devices?+
Yes — link an email in Settings and sign in from any other device using the magic link we send. Your friends, DMs, and preferences travel with you.
How do I block or report someone?+
Mid-chat: tap the flag icon to report, or the X-circle to block. Both stop matching with that person forever; reporting also sends the conversation to our moderation queue.
I was banned — what now?+
If you think the ban was a mistake, email [email protected] or use the contact form below. Permanent bans are reviewed individually. Trying to evade a ban by creating a new account doesn't work and may escalate the situation.
How do I delete my account?+
Settings → Profile → Danger Zone → Delete account. This permanently removes your handle, linked email, friends, and messages. It can't be undone.
Voice chat isn't connecting on my network+
We use direct peer-to-peer audio (WebRTC) which works on most home and mobile networks but can be blocked by strict corporate or VPN firewalls. If "Voice connecting" never reaches "connected", try a different network — text chat usually keeps working.
How do you handle reports?+
Reports go to a moderation queue reviewed by a human. The reported user's recent chat or DM history (with the reporter) is automatically attached so context is preserved. Severe cases — CSAM, minor reports — escalate to a permanent ban immediately.
Still need help?
Send a message and we'll reply by email. Don't share passwords or sensitive personal info — we'll never ask for them.